Refund policy

 

 

 

Return & Refund Policy

 


We take great care in delivering high-quality products to our customers. Please read our policy carefully before placing an order.

 

 

 

📦 Returns Eligibility

 


We only accept returns for damaged products.


Returns will be approved only if all the following conditions are met:

 

  • The product received is physically damaged or defective

  • A clear unboxing video is shared (mandatory)

  • Clear photos of the damaged product are provided

  • The return request is raised within 24 hours of delivery

 


Requests without proper video and photo proof will not be accepted.

 

 

 

🚫 Non-Returnable Items

 


The following are not eligible for return or refund:

 

  • Change of mind

  • Incorrect model selected by the customer

  • Minor color or design variations due to screen differences

  • Wear and tear after use

  • Orders without proper unboxing video proof

  • Buy 1 Get 1 Free orders for reasons other than damage

 

 

 

 

🔁 Return Process

 

 

  1. Email or WhatsApp us within 24 hours of delivery

  2. Share:

     

    • Order ID

    • Unboxing video

    • Photos clearly showing the damage

     

  3. Our team will review the request

  4. If approved, return pickup will be arranged or instructions will be shared

 

 

 

 

🚚 Return Shipping Charges

 

 

  • A ₹199 reverse shipping (RTO) charge will be deducted

  • This charge applies even if the return is approved

  • Shipping charges are non-refundable

 

 

 

 

💰 Refunds

 

 

  • Refunds are processed within 10 working days after the returned product is received and inspected

  • Refunds will be issued to the original payment method

  • For COD orders, refunds will be processed via UPI or bank transfer

  • If a free item was included in the order, it must be returned along with the main product

 

 

 

 

🎁 Buy 1 Get 1 Free Offer

 

 

  • For B1G1 orders, both products must be returned for any refund

  • Partial returns are not accepted

  • Free promotional items must also be returned

 

 

 

 

⚠️ Final Decision

 


All return and refund approvals are subject to inspection by our quality control team.

The brand reserves the right to accept or reject any return request if policy conditions are not met.